We want you to be completely happy with your artwork. If there’s a problem with your order, we’re here to help.

All prints—rolled, framed, or canvas—are professionally fulfilled and shipped by our trusted print partner, Prodigi.

Damaged or Defective Prints
If your print arrives damaged or with a defect, please contact us within 14 days of delivery.
Email us at zoeneweyart@gmail.com with your order number and clear photos of the issue. We’ll arrange a free replacement or full refund through Prodigi.
Change of Mind
As each print is made to order, we’re unable to accept returns or exchanges if you change your mind. Please double-check product details and sizes before ordering.

Each original painting is a one-of-a-kind piece, carefully packaged and shipped directly by Zoe.

Damaged in Transit
If your canvas arrives damaged, please contact us within 7 days of delivery.
Email zoeneweyart@gmail.com with your order number and photographs of the damage.
As originals cannot be replaced, we’ll offer a partial refund or a full refund upon return, depending on the extent of the damage.
Returns for Original Artwork
If you’re not completely satisfied with your original artwork, you may return it within 14 days of receipt for a refund (excluding original shipping costs).
Return shipping is the buyer’s responsibility, and the piece must arrive in its original condition and packaging.

Returns should be sent to:

Zoe Newey Art

Marley Hayes Cottage,

Marley Hayes

Exmouth

EX8 5DH

If you have any questions about your order, email us anytime at zoe@zoenewey.art and we’ll be happy to help 🩵